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FAQ

CONTACT US

  • HOT LINE:

    HOT LINE:

    +86 750 3777088
  • E-mail:

    E-mail:

    marketing@
    3dElements.hk
  • Address:

    Address:

    Yunqin Road,
    Land #25, Nationally
    High-tech
    . Development
    District
    , Jiangmen,
    Guangdong, China

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1、Do you provide unconditional return service?

Our product quality has fully met the requirements of domestic and overseas 3D printers, as a result of the return of non-quality reasons, the buyer need to bear the resulting come back to the shipping and payment charges. Returned products need to ensure the following descriptions,

A、Exterior and interior packing, accessories are must completed;

B、Goods remain quality on sold, unopened, which does not affect the secondary

We will assume come back freight for your free replacement due to product quality problems caused in 15 days from the date of receipt of goods, we will default to the final confirmation of your order after 15 days.


2、Do you offer invoices for 3D printing filaments?

3D ELEMENTS is subject to Hong Kong Special Administrative Region (HKSAR) laws. The default applied rule is invoice of Hong Kong Special Administrative Region (HKSAR).


3、What something else about Customer Service?

We provide free technical information and counseling to ensure users successfully using the filaments for each transaction customers.


  • HONGKONG
  • GUANGDONG